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A brief overview...
"Relais il Fienile" was
inaugurated in April 1999 following careful restoration of the house formerly
used as a hayloft. We are certain it has become an elegant and welcoming
environment; an ideal refuge for those seeking tranquillity, good taste, and
excellent facilities. The beautiful view of the Casentino
landscape is incomparable, and within walking distance, you can visit the
main artistic Tuscan cities. In the large park surrounding the swimming pool
you can take long walks or rest. The apartments were introduced starting
2004, the newest is Fondaco finished in 2008.
Help us ... to help you!
Our idea of hospitality, which inspired the design and accomplishment of Relais, was built around you. Our guests not only
constitute for Relais' patrimony, but they are our
main source for keeping constant check on customer satisfaction and our
services. Therefore, please feel free to contact us for any request or advice
you may consider useful to improve your stay.
Structure
We have 5 apartments; complete with hair dryer, wardrobe, satellite colour
TV, and kitchen corner.
We provide towels and bed linen. We can also provide breakfast and half board
service but on reservation and not included in the price.
Our hospitality
Reservation
You can make reservations both by phone or by
letter/e-mail. We will do our best to reply within 24 hours from the time of
the request. Written confirmation for a reservation is provided upon explicit
customer request only.
Check-in
You will need to show us a valid identity card with photo. Apartments are
normally available for guest entrance by 4 PM, unless specified otherwise. We
ask you to arrive before 20pm.
Check-out
Guests should leave their apartments by 10 AM. Please notify any delay in
advance so that we can manage our activities better. Any specific invoice
request is to be made the day before departure.
Main services
Cleaning
Apartments have a weekly change of household linen. If necessary, you can
contact the staff for additional linen (extra charge).
We wish to point out that we are close to a stunning National Park, which is
amongst the most beautiful and uncontaminated parks in Italy. For
this reason, we need to ask you to help us reduce the use of detergents and
avoid pollution.
The office
The office on the ground floor is your point of reference for whatever
problem you may experience during your stay, to get to know our services and
to obtain tourist information on local events, etc. Our library is also at
your disposal.
Breakfast
If you want breakfast is served in the dining room in the form of a buffet,
from 8:30 AM to 10 AM. But please reserve in advance.
Swimming pool
The use of the swimming pool is free of charge and reserved for the exclusive
use of our guests. Please, remember to tell us in advance if you wish to
invite friends. The swimming pool is open from May 15th ‘til September
30th. Please remember to respect at all times the tranquillity of your fellow-guests.
We kindly ask you not to take the house towels to the swimming pool, as you
will find the appropriate ones available.
Bar
There is a bar at your disposal in the lounge and on the patio. We ask you to
not consume food in the swimming pool area. For enjoyable open party use the
barbecue area.
Telephony and Internet
It is possible to telephone and use the Internet, simply ask at the office
for assistance.
Sport and leisure
There is a slide and swing available for children in the garden as well as a
‘play area’. We have access to a golf club: Golf Casentino
di Poppi (9 holes) and
hire out mountain bikes for local excursions. Additionally there is the
opportunity to go trekking.
Parking
Parking is not supervised, and although there is no particular risk, we
advise you to lock cars, avoiding the use of noisy alarms that may disrupt
tranquillity.
Closing times
As we are situated in the heart of the countryside, during the night various
animals threaten to cause serious damage to the grounds, so we recommend not to leave rubbish outside in the night (the main bin is at
the end of the road).
Code of conduct
We invite you to be respectful of the tranquillity of fellow-guests, in
particular to refrain from raising your voice on the staircases.
The guest must respect the environment, furniture and other equipment
provided by Relais.
We require that you do not smoke in the apartments.
As the building is mainly wooden, we ask you to take precautions to avoid
fire hazards.
You must not smoke in bed, nor empty ashtrays in the dustbins, nor use
equipment not provided by Relais. Thank you for
your cooperation.
CANCELLATION FEE:
From the booking period to 15 days before the
staying, no fee will be applied.
From 15 to 7 days before the staying, a fee
of 30% will be applied.
From 7 to 1 days
before the staying, a fee of 50% will be applied.
From 0 days before the staying, and in case
of NO SHOW (none cancellation communication or failure to arrive) a full
charge (100%) will be applied
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